Reklamation

Under Konsumentköplagen (2022:260) you have three years from delivery to report a fault, and for the first two of them the burden of proof sits with us rather than with you.

You can report a fault for three years from delivery. For the first two years, if something is wrong, we have to show it wasn’t faulty when you got it. Not the other way round.

What that means in practice

If a fault appears in the first two years, the law presumes it was already there when the piece reached you. To refuse a claim in that window we would have to demonstrate that the problem came from misuse, an accident, or something similar. We cannot simply assert it, and we cannot ask you to prove the negative.

Between two and three years the claim right continues; what changes is who has to show what.

When to tell us

Within a reasonable time of noticing. A claim made within two months of you noticing always counts as in time.

How to report

Email support@mariedaldesign.xyz or use the contact form, choosing “A fault or a claim”.
Send your order reference, what has happened, and a photograph if the problem is visible. A photograph usually saves a round trip.
We reply within two working days with our assessment and, where the piece needs to come back, a return address. Return postage on a valid claim is ours.
Where a claim holds, we repair, replace or refund. Which of those it is depends on the piece; we will explain the choice rather than announce it.

Where we draw the line

Metal changes with use, and some of those changes are the metal doing exactly what it is supposed to do. Here is how we categorise the cases that actually come up, so you can see our reasoning before you write to us.

Sterling silver has gone dark

Normal behaviour of the metal

Silver reacts with air. A polishing cloth brings it back. This happens on a shelf as readily as on a wrist.

Plating has thinned gradually over long wear

Wear

A plating layer is a finite quantity of metal that rubs away. We print the thickness so you can judge how much you are buying.

Plating comes off in patches within weeks

A fault

That is not wear, that is a layer that failed to adhere. Report it.

A clasp stops closing, an ear post bends, a link opens

A fault

Load-bearing parts are meant to hold. If one lets go in ordinary use, it was not right when it left us.

A fineness mark is missing or wrong on a precious metal piece

A fault

The mark is part of what you bought.

Measured nickel release is above the limit

A fault

That is both a fault and a safety matter. We would want to know immediately, and it would affect the whole batch, not just your piece.

A polished surface has collected fine scratches

Wear

Polished metal marks. On our wide polished pieces we say so on the product page before you buy.

An oxidised finish has lightened where the piece rubs

Wear

The dark layer is surface deep and we say so on the product page. It changes with wear by design.

The same distinctions, with the metallurgy behind them, are on the metals page.

If we say no

If we say no to your claim and you disagree, you can take it to Allmänna reklamationsnämnden (ARN). It is free for you, and we will follow their recommendation.

ARN is the Swedish national board for consumer disputes. There is no charge to you for bringing a case. They examine it and issue a recommendation; we have said above that we will follow it, and that is a commitment, not a formality.

Allmänna reklamationsnämnden: arn.se
Post: Box 174, 101 23 Stockholm, Sverige
Cost to you: None

ARN applies a minimum claim value that varies by category, so check the current threshold on their site. Whenever we reject a claim we will tell you about ARN in the same message — you should not have to find this page to learn it exists.

You may also take the matter to a Swedish court. Swedish law governs the purchase.

Guarantees

We do not offer a commercial guarantee running for a fixed number of years. Your statutory claim right runs for three years, and a voluntary guarantee can never cut that down. We would rather you knew the real number than were sold a smaller one with a nicer name on it.

Last reviewed 16 August 2026.

These pages are written in English, with the Swedish legal terms kept in Swedish because those are the terms the law uses. Nothing here reduces the rights you have under Swedish consumer law. Ask us if anything is unclear.